SolidGraft — Terms of Service, Privacy Policy & Refund Policy

Effective date: 17 September 2026

SolidGraft ("the Service", "SolidGraft", "we", "us", "our") is a web and mobile application for tradesmen and service businesses to create job cards and manage quotations, record work, capture customer signatures, manage inventory and customers, and generate documents.
SolidGraft is operated by Blocksolid Pty Ltd (registration number 2018/216771/07), of 1 Villa Napoli, 28 Maretha Maartens Street, Langenhoven Park, Bloemfontein, South Africa ("Blocksolid").

You can reach us at:

• General & support: helpme@blocksolid.co.za

• Billing: billing@blocksolid.co.za

• Office Number: +27 51 101 3183

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By creating an account or using SolidGraft, you agree to these Terms of Service, our Privacy Policy, and our Refund & Cancellation Policy, all set out below.
 
Part A — Terms of Service
1. Definitions

• "You" / "Customer" — the business that subscribes to SolidGraft.

• "Users" — the people (owner, technicians, staff) you authorise to use the Service under your account.

• "Your Content" — everything you and your Users enter into SolidGraft, including your own customers' details, job records, signatures, photos and voice notes.

• "Subscription" — your paid licence to use the Service.

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2. The Service and your licence
We grant you a non-exclusive, non-transferable licence to use SolidGraft for your business for as long as your Subscription is active. The licence covers your business and its Users; what you pay follows how many Users you have, as set out in clause 5. You may not resell, sublicence, or provide the Service to third parties as your own.

3. Accounts and Users
You are responsible for all activity under your account, for keeping login details secure, and for the conduct of your Users. You must ensure your Users comply with these Terms. Tell us promptly if you believe your account has been accessed without authorisation.

4. Free trial
New accounts include a 14-day free trial. No card or payment details are required to start the trial. To continue using SolidGraft after the trial, you must add a card or submit a manual payment before the trial ends. If no payment method is loaded and no payment is received by the end of the trial, the Subscription does not activate and access ends automatically — you will not be charged.

5. Fees, billing and renewal

What it costs. The Subscription price follows how many Users you have, and adjusts automatically as your team grows or shrinks. The prices below are the total you pay — nothing is added at checkout:

• 1 User — R95 per month
• 2 to 5 Users — R250 per month
• 6 to 10 Users — R500 per month
• each additional 5 Users — a further R250 a month

A User means an active member of your team, plus anyone you have invited who has not yet signed up. A User you deactivate is not counted.

Billing is in advance: each payment covers the upcoming monthly billing period, and access to that period is granted once payment is made. Card payments are processed securely by Paystack and renew automatically at the start of each new period until cancelled. You may also pay in advance by manual EFT, Capitec Pay or PayShap for a full billing period.

If your team changes during a period, the new price applies from your next renewal. Adding a User who moves you into a higher band is charged pro-rata for the remainder of the current period, and the exact amount is shown to you before you confirm it.

We may change prices on 60 days' notice by email to your account address. A change never affects a period you have already paid for, and you may cancel before it takes effect.

If a payment fails or is not received, we may send reminders and, after the grace period described in the Refund & Cancellation Policy, suspend your account until payment is made. A suspended account can still log in to make payment.

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6. Optional Modules

Some parts of SolidGraft are optional modules that you switch on and pay for separately.

Quotes & Invoices costs R50 per month. It is priced per business, not per User — the price is the same however many people you have — and it is added to your Subscription, shown as its own line on your Billing screen. Only the account owner can switch a module on or off.

Switching one on. The exact amount is shown to you before you confirm. Switching on part-way through a period costs a pro-rata amount for the remainder of that period, worked out to the day, and the full monthly price from your next renewal. During your free trial a module costs nothing until the trial ends and your Subscription starts.

Switching one off. You may cancel a module at any time. It keeps working until the end of the period you have already paid for, and the app tells you the date it ends. Nothing further is charged after that. If you change your mind before that date, keeping the module costs you nothing extra. If you cancel during your free trial it switches off immediately, because nothing has been paid for it.

We may change a module's price on 60 days' notice by email. A change never affects a period you have already paid for.

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7. Tax invoices and your records

Where you use SolidGraft to issue quotes, invoices, credit notes and receipts, those documents are Your Content and the records they represent are yours.

Keeping them is your legal duty, not ours. The Value-Added Tax Act and the Tax Administration Act require a vendor to retain tax invoices and related records for five years. That duty is yours as the vendor. SolidGraft is a tool you use to produce and store those records; it is not a substitute for your own record-keeping, and you should not rely on it as your only copy.

What we do. While your account is open we keep every document you have issued, exactly as it was issued, and you can open, print and download each one as a PDF at any time — including if the Quotes & Invoices module lapses or you switch it off. Switching the module off stops you creating new documents; it never takes away the ones you have already issued.

If you close your account. Download what you need before you close it. We keep Your Content for 30 days after closure in case you return or need a copy, and you may ask us for an export during that period (see clause 9). After that we may delete it in the ordinary course.

An issued document is a record, not a draft. Once issued, a quote, invoice, credit note or receipt is frozen with the prices, VAT treatment, letterhead and terms it went out with, and its number is never reused. An invoice cannot be edited — a credit note is the way to correct one. A quote can be revised, and every earlier version that was sent is kept.

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8. Your Content and our role as Operator
As between you and us, Your Content belongs to you. You are responsible for its accuracy and for ensuring you have the right and any necessary consent to load it into SolidGraft — including the personal information of your own customers.
For the personal information you and your Users load about your customers, we act as your Operator (processor) under the Protection of Personal Information Act, 2013 ("POPIA"). We process that information only to provide the Service to you and on your instructions, and we do not use it for our own purposes. See the Privacy Policy in Part B for detail. SolidGraft records a User's device location at the moment they tap "Arrival". This location data is Your Content and you are the responsible party for it. You are responsible for having a lawful basis to collect it and for informing the Users (your employees) whose location is recorded — including what is captured, why, and that it happens only at arrival, not continuously. You must not use the feature for unlawful monitoring of employees. We act only as your Operator for this data.

9. Acceptable use
You agree not to: use the Service unlawfully or to store unlawful content; attempt to gain unauthorised access to the Service or its systems; interfere with or disrupt the Service; reverse-engineer or copy the software; or upload malicious code. We may suspend accounts that breach this clause.

10. Availability and offline use
We aim to keep SolidGraft available and reliable, but we provide it on a "reasonable efforts" basis and do not guarantee uninterrupted or error-free operation. We may carry out maintenance, occasionally with little notice. SolidGraft includes an offline mode that queues work and syncs when a connection returns; while we take care to make this reliable, you remain responsible for confirming that important records have synced.

11. Suspension, cancellation and termination
You may cancel at any time from within the app (see the Refund & Cancellation Policy). We may suspend or terminate your account for non-payment or material breach of these Terms. On termination you may request an export of Your Content within a reasonable period, after which we may delete it in the ordinary course. We will not be liable for loss arising from deletion after you have terminated, save as required by law.

12. Intellectual property
SolidGraft, its software, design and content (other than Your Content) are owned by Blocksolid and its licensors. Nothing in these Terms transfers any intellectual property in the Service to you.

13. Limitation of liability
Nothing in these Terms limits liability that cannot be limited by law, including under the Consumer Protection Act, 2008 where it applies. Subject to that:

• We are not liable for indirect, incidental or consequential loss, or for loss of profit, revenue, data or goodwill.

• Our total liability to you for any claim arising out of or in connection with the Service is limited to the fees you paid for the Service in the three (3) months before the event giving rise to the claim.

You are responsible for maintaining your own records and backups of business-critical information.

14. Indemnity
You agree to indemnify us against claims brought by a third party (including your own customers) arising from Your Content or from your use of the Service in breach of these Terms or of applicable law.

15. Changes to the Service or these Terms
We may improve, change or discontinue features. We may update these Terms from time to time; the current version will always be available on our website, and material changes will be notified in the app or by email. Continued use after a change means you accept the updated Terms.

16. Governing law
These Terms are governed by the laws of the Republic of South Africa, and you agree to the jurisdiction of the South African courts.

17. Contact
Questions about these terms: helpme@blocksolid.co.za.
 
Part B — Privacy Policy (POPIA)
We take the protection of personal information seriously and comply with the Protection of Personal Information Act, 2013 ("POPIA").

1. Who is responsible
Blocksolid Pty Ltd is the responsible party for the personal information we collect about you directly (your account and billing information).
Our Information Officer is Rocky Kotzé, reachable at rocky@blocksolid.co.za.

2. Our two roles

• As Responsible Party: for the information you give us to open and run your account — your name, business details, contact details and billing records.

• As Operator (processor): for the personal information you and your Users load about your own customers — their names, contact details, addresses, job records, signatures, photos and voice notes. We process this only to provide the Service to you and on your instructions. You remain the responsible party for that information and are responsible for having a lawful basis to collect and share it with us.

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3. What we collect

• Account information: your name, business name, email address, phone number and users.

• Billing information: subscription and payment records. Card details are entered directly with our payment processor, Paystack — we do not see or store full card numbers.

• Customer data you load: the details of your customers and jobs described in section 2.

• Usage and technical data: log data, device and app information needed to run and secure the Service.

• Location data: the device location of a User at the moment they tap "Arrival" on a job

  • Location information

    • ​What we collect: when a User taps "Arrival" on a job, SolidGraft records the device's geographic location (coordinates) and the time of that tap. Location is captured only at that single moment — SolidGraft does not track Users continuously or in the background.

    • Why: to give the employer a reliable record that a technician arrived on site, and to support accurate job and time records.

    • Who sees it: the account (the employer's owner and authorised Users). Blocksolid processes it only as the employer's Operator, to provide and secure the Service. It is not shared with anyone else or used for our own purposes.

    • How long it is kept: it forms part of the job card and is retained for as long as that job card is kept on record. When the job card is deleted, the associated location data is deleted with it.

    • Responsibility: the employer is the responsible party for this data. Employers are responsible for having a lawful basis and for informing the employees whose location is recorded, as set out in Part A, clause 8.​

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4. Why we use it
To provide, maintain and secure the Service; to process payments and manage your Subscription; to provide support; to send you transactional messages about your account and billing; to meet legal and accounting obligations; and, only with your consent, to send marketing.

5. Who we share it with (our operators / sub-processors)
We use trusted service providers to run SolidGraft. They may process personal information on our behalf under appropriate safeguards:

• Supabase — application hosting and database.

• Paystack — payment processing.

• Brevo (Sendinblue) — sending transactional and (where you opt in) other emails.

We do not sell your personal information. We may disclose information where required by law or to protect our rights.

6. Cross-border transfer
Some of our providers may store or process information outside South Africa. Where that happens, we take reasonable steps to ensure the information enjoys a level of protection consistent with POPIA.

7. Security
We use appropriate technical and organisational measures to protect personal information, including access controls, encryption in transit, and row-level security in our database. No system is completely secure, but we work to protect your information and will notify you and the Regulator of a compromise where the law requires.

8. Retention
We keep personal information for as long as your account is active and as long as needed to provide the Service, meet legal and tax obligations, and resolve disputes. When you close your account we will delete or de-identify personal information in the ordinary course, unless the law requires us to keep it longer.
Documents you have issued. Quotes, invoices, credit notes and receipts issued through SolidGraft are kept for as long as your account is open, and for 30 days after you close it. See clause 7 of the Terms of Service: the five-year retention duty under South African tax law is yours as the vendor, not ours.

9. Your rights under POPIA
You have the right to: ask what personal information we hold about you and request access to it; ask us to correct or delete information that is inaccurate or no longer needed; object to processing in certain circumstances; withdraw consent to marketing at any time; and lodge a complaint with the Information Regulator.
To exercise these rights, contact our Information Officer at rocky@blocksolid.co.za. Where you have loaded personal information about your own customers, those individuals should direct their requests to you as the responsible party; we will assist you as your Operator.

10. Cookies and local storage
SolidGraft is a progressive web app and uses local storage and a service worker on your device to keep you signed in, enable offline use and cache data. These are essential to how the app works. We do not use third-party advertising cookies.

11. Marketing
We only send marketing communications if you have opted in, and every marketing message includes an easy way to opt out. Opting out of marketing does not stop essential transactional messages about your account or billing.

12. Children
SolidGraft is a business tool and is not directed at children. We do not knowingly collect personal information from children.

13. Changes to this Policy
We may update this Privacy Policy from time to time. The current version will always be on our website, and material changes will be notified in the app or by email.

14. Complaints
If you are not satisfied with how we handle your personal information, contact us first at rocky@blocksolid.co.za. You also have the right to complain to:
The Information Regulator (South Africa) Woodmead North Office Park,

54 Maxwell Drive, Woodmead,

Johannesburg, 2191

Complaints email: POPIAComplaints@inforegulator.org.za Website: https://inforegulator.org.za
 
Part C — Refund & Cancellation Policy
This policy applies to subscriptions to SolidGraft.

1. Subscription and billing
SolidGraft is billed as a recurring monthly subscription. The price follows how many Users you have — R95 for one User, R250 for 2 to 5, R500 for 6 to 10, and a further R250 for each additional 5. Billing is in advance — each payment covers the upcoming month, which you access once payment is made. Card subscriptions renew automatically at the start of each new period until cancelled. Payments are processed securely by Paystack.

 

2. Optional Modules

The Quotes & Invoices module costs R50 per month, per business rather than per User, and is added to your subscription. Switching it on part-way through a month costs a pro-rata amount for the rest of that month, shown to you before you confirm. It is free during your trial.

3. Free trial
New accounts include a 14-day free trial. No card or payment details are required to start the trial. To continue using SolidGraft after the trial, you must add a card or submit a manual payment before the trial ends. If no payment method is loaded and no payment is received by the end of the trial, the subscription does not activate and access ends automatically — you will not be charged.

4. Cancellation
You may cancel at any time from within the SolidGraft app. Cancellation stops all future billing. Your access continues until the end of the current paid billing period, after which the subscription lapses. We do not require notice and there are no cancellation fees.

Cancelling a module. The same applies to an optional module on its own: cancel it and it keeps working until the end of the month you have paid for, with the end date shown in the app, after which it lapses and is not charged again. Changing your mind before that date costs nothing. Cancelled during a free trial, a module stops immediately, because nothing has been paid for it. Cancelling the Quotes & Invoices module never removes documents you have already issued — see clause 6 of the Terms of Service.

5. Refunds
Monthly subscription fees are non-refundable. When you cancel, you are not charged again, but fees already paid for the current period are not refunded, and your access remains active until that period ends.

6. Billing errors
If you are charged in error — for example a duplicate charge, or a charge after you cancelled — contact us and we will refund the incorrect amount in full. Approved refunds are returned to the original payment method via Paystack within 3-5 business days.

7. Contact
For cancellation help or refund queries: billing@blocksolid.co.za — +27 51 101 3183.